Documents

Terms and Conditions

Anchor Coatings Manufacturing maintains this site for your information and personal use. Access to and use of this site are subject to the terms and conditions set forth below.

Secure Ordering

At Anchor Coatings Manufacturing your online credit card transactions are secure. We use Secure Socket Layering (SSL), the standard encryption technology that ensures safe Internet transmission of your personal information. Depending on your browser, you will see a padlock icon within our secure order form at the bottom right of your browser. You may receive a pop-up message telling you that you are entering a secure area, or the letters “http” in the URL will change to “https,” indicating you are in a secured area employing SSL. When you receive your credit card statement, your charge will be reflected in a charge by “Anchor Coatings Manufacturing ”.

Delivery

Customer accepts all responsibility for orders left at shipping address that is assigned. Signatures are required for acceptance. If customer agrees to “no signature required”, you must contact Anchor Coatings Manufacturing prior to ordering so we can note the order. Anchor Coatings Manufacturing is not responsible for any order deemed to be missing/stolen. On our order form we ask that you confirm your order before submission and verify the information you completed. Please be sure your order is correct before submitting. Anchor Coatings Manufacturing is not responsible for errors made by its customers. If you do not want your order to be left at your home by Fedex in the event you are not home, you must contact our office so we may issue a proof of signature on your order. Anchor Coatings Manufacturing is not responsible for orders that are delivered but are missing. Should you not want FedEx or UPS to leave your order at the door when you are not at home, you must contact us prior to the shipping of your package.  Anchor Coatings is not responsible for lost orders that are left at your delivery location. Anchor Coatings Manufacturing will provide a refund on any damaged materials. We do not provide refunds or returns for any items that have left the warehouse and arrived to you in non-damaged condition. Commercial accounts must provide their ASDI number for damaged returns.  If order is lost or stolen, it is the customer responsibility to contact Anchor Coatings Manufacturer to replace and ensure claim is supported.  You will need to contact us for an RMA number prior to shipping. We cannot be responsible for orders that are sent without an RMA.  If you have not requested a “signature required”, you agree not to hold Anchor Coatings Manufacturing responsible for any packages left at your location. Anchor Coatings Manufacturing retains all order forms processed over its Web site and sends out responses confirming the information entered in the order forms. We gladly replace any items you receive that have been damaged by the carrier. It is the consumer’s responsibility to check the order before the shipping company leaves. Once the shipping company has left, you have accepted the order and verified that it was not damaged. You will need to contact us for the proper address for damaged returns: 800-ASK-KOAT or email us at store@anchorcoatings.com. Anchor Coatings Manufacturing is not responsible for returns you make to any address or warehouse point of shipment other than the address we provide. By placing your order, you agree you will not refuse shipment or attempt a chargeback on any valid order placed.

Payment/Return Policy

If terms are established, a service charge of 3.5% per month will be charged on all invoices not paid within 30 days from the date of the invoice. Returns are not accepted on orders after 30 days of an order being placed. Deposits on orders of 100 gallons or more are non-refundable. Clients agree to pay reasonable attorney fees and collection costs incurred by Anchor Coatings Manufacturing, and give their personal guarantee as to any outstanding payments. Warranties are based on the material being applied to the original surface, such as metal (coated or galvanized steel, weathered aluminum or weathered copper), clay, barrel or concrete tiles(including Bermuda), rubber membrane, concrete (except foot traffic surfaces such as decks or patios), urethane foam, primed wood fiberglass, weathered standing seam or corrugated metal roofs. If the product is being coated over another coating, please advise Anchor Coatings what the existing coating is. Anchor Coatings will warranty based on the current existing coating based on a sound substrate. Warranties are not provided for application over non-sound substrates. Moisture test is advised to ensure the substrate is sound and proper adhesion is achieved.

Other Links

For our customers’ convenience, Anchor Coatings Manufacturing may provide links to other sites. In addition, links to this site may be provided from other sites either known or unknown to Anchor Coatings Manufacturing. Anchor Coatings Manufacturing is not responsible for the content of any site that is linked to or from this site. The fact that a site is linked to or from this site does not imply that Anchor Coatings Manufacturing sponsors, licenses, endorses, is affiliated with, or is otherwise connected to the site, the products or services described therein, or its owner; or that Anchor Coatings Manufacturing has authorized the linked site to use any trademark, trade name, logo, or other trademarked or copyrighted material of Anchor Coatings Manufacturing.

 How We Use Your Information

The information you provide to us when communicating in writing, online or by phone is not sold or shared with anyone at any time. Anchor Coatings Manufacturing may extend offers to you directly via mail or direct mail, at which time our customers have the option of responding, but in no way do these offers come directly from our third-party affiliates. Access to your information is restricted to Anchor Coatings Manufacturing. We do not disclose or sell your information to non-affiliated third parties, except with your prior consent. Currently, we do not use cookies to gather information about our customers.

Disclaimer

While Anchor Coatings Manufacturing makes all reasonable efforts to ensure the information and materials contained in this site are accurate, Anchor Coatings Manufacturing makes no representations or warranties as to the accuracy, reliability or completeness of the information, text, graphics, links or other items contained in the site or in any site linked to or from the site. Anchor Coatings Manufacturing expressly disclaims liability for any errors or omissions in the materials contained in the site or in any site linked to or from the site. You agree by purchasing the products offered that Anchor Coatings Manufacturing is not responsible for any damages and/or failures in the products. All product warranties are for defects only and do not cover guaranteed adhesion. You are also responsible for determining if the products you are considering are proper for the type of roofing system or application for which you are considering. Moisture tests, adhesion tests and any other substrate test is always recommended. Anchor Coatings Manufacturing reserves the right to make changes in the programs, policies, products and services described in this site at any time without notice.

Web Site Warranties

ALL INFORMATION ON THE WEB SITE IS PROVIDED TO USERS ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. USE OF THE WEB SITE AND THE CONTENT AVAILABLE ON THE WEB SITE IS AT THE SOLE RISK OF THE USER. ANY AND ALL CLAIMS FROM CONSUMERS ARE TO BE MADE DIRECTLY TO THE MANUFACTURER, AND BY PURCHASING LIQUID ROOF ON THIS SITE YOU AGREE TO HOLD HARMLESS ANCHOR COATINGS MANUFACTURING OF ANY AND ALL LOSSES ARISING OUT OF THE PRODUCT, WHETHER DIRECT OR INDIRECT. ANCHOR COATINGS MANUFACTURING DOES NOT WARRANT THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND IS NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE THROUGH THE WEB SITE. IT IS THE RESPONSIBILITY OF EACH USER TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR CONTENT AVAILABLE ON OR THROUGH THE WEB SITE. USERS ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT THEY MAY OBTAIN FROM THE WEB SITE IS FREE OF VIRUSES OR ANY OTHER DESTRUCTIVE PROGRAMS OR CODE.